Frequently Asked Questions
Answers to common questions about មគ្គុទ្ទេសក៍បាល់ទាត់.
01 Is Football Guide licensed and regulated, and can I verify the license online?
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Yes – Football Guide operates under a Curacao Gaming Control Board licence (licence number CG-2023/01234) displayed in the site footer. You can verify the licence details by entering the number on the regulator’s public register at www.curacao-egaming.com.
02 What are the wagering requirements for the welcome bonus, and how much do I need to bet before I can withdraw?
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New members receive a 100% deposit match up to $200. The bonus carries a 35× wagering requirement on the bonus amount only, and you have 30 days to meet it. Only bets with odds of 1.50 or higher count toward the rollover, and system bets are excluded.
03 What payment methods does Football Guide accept, and what are the minimum deposit and withdrawal amounts?
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Football Guide accepts Visa, Mastercard, Skrill, Neteller, ecoPayz and Bitcoin. Minimum deposit is $10 for cards/e‑wallets, $25 for bank transfer, and 0.001 BTC for crypto. Withdrawals are processed within 24 hours for e‑wallets, 3‑5 days for cards, and up to 48 hours for crypto; the minimum withdrawal is $20.
04 What bet types and markets can I place on FIFA World Cup matches, and are there any restrictions on certain competitions?
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You can place pre‑match and in‑play moneyline, handicap, totals, correct‑score, and a range of props (first goal scorer, corners, cards, etc.). Betting on youth or women’s matches not sanctioned by the relevant national federation is prohibited. All World Cup markets are settled after the official result, including extra time and penalties.
05 If a World Cup match is postponed or abandoned after I have placed a bet, how does Football Guide settle the market?
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If a match is postponed before kick‑off and not resumed within 48 hours, the market is void and your stake is returned automatically. For abandoned matches, bets placed after the abandonment are void, while bets on already‑decided markets (e.g., first‑half result) are settled based on the official score at the time of interruption.
06 What documents does Football Guide require for identity verification, and what responsible gambling tools can I set?
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To verify your account you must provide a government‑issued photo ID, a proof of address (utility bill or bank statement dated within three months), and for crypto deposits a screenshot of the wallet address. Football Guide also offers deposit limits, loss limits, session‑time reminders, and self‑exclusion options that you can set or adjust instantly from the Responsible Gaming section.